The decision to pursue the Certification on ISO 20000-1:2018 meant that since the start of 2021 our company undertook meticulous training and we worked to improve our procedures and systems. The certification was achieved by July 2021 and it helps place our company on a global scale.
ISO certification is provided by an independent international organization to companies who have developed their systems to ensure security, efficiency, and quality. It certifies that the management systems used by our organization our up to the standardization and quality assurance requirements. Each industry may have its type of ISO standards that help ensure consistency across organizations in the field. The ISO certification undertaken by i-Link Solutions is related to the area of Information Technology.
The ISO 20000-1:2018 is an information technology standardization that relates to Service Management Systems (SMS). The standard helps demonstrate the consistency with which our organization provides products and services. It also relates to customer satisfaction, while adhering to the specifications set forth by the regulatory body. This certification demonstrates i-Link Solution’s continual aim to improve in all areas of our business while becoming more agile in the services and products we are providing.
The Certificate was originally approved on July 7, 2021, and it expires on July 6, 2022. The certification remains valid until July 6, 2024. An annual survey will be completed for a new certificate to be issued for the organization each year.
ISO 20000-1:2018 marks an era of continuous improvement for our organization, as well as our commitment to providing excellence to all of our clients.
About i-Link Solutions
i-Link Solutions, Inc. is an enterprise software engineering firm built on the principle of providing accessible, innovative, and cost-effective IT solutions. Our Agile methodologies are created to ensure that the technical solutions we provide our clients are designed to meet their goals and needs. This approach allows us to create long-lasting and trusted customer-first relationships. Our services are used by key players in many industries and governmental organizations. Our federal customers include the U.S. Department of Health and Human Services, Department of Homeland Security, U.S. Citizenship and Immigration Services, Federal Aviation Administration, General Services Administration, Department of Veterans Affairs, and New York State.
Headquartered in Herndon, Virginia and incorporated in 2002 as an SBA 8(a) Certified Small Minority Woman Owned Firm, i-Link Solutions is proud to be one of the fastest growing companies in America, as recognized by the Virginia Chamber of Commerce. For more information, visit www.ilinksolutions.com.