i-Link Solutions Achieves ISO 20000-1:2018 Certification

The new ISO 20000-1:2018 certification is further proof of our commitment to improving our organization’s abilities and Service Management Systems.

The decision to pursue the Certification on ISO 20000-1:2018 meant that since the start of 2021 our company undertook meticulous training and we worked to improve our procedures and systems. The certification was achieved by July 2021 and it helps place our company on a global scale.

What is ISO Certification?

ISO certification is provided by an independent international organization to companies who have developed their systems to ensure security, efficiency, and quality. It certifies that the management systems used by our organization our up to the standardization and quality assurance requirements. Each industry may have its type of ISO standards that help ensure consistency across organizations in the field. The ISO certification undertaken by i-Link Solutions is related to the area of Information Technology.

Key elements of ISO 20000-1:2018 Certification

  • Assurance of quality in the services provided;
  • Consistent approach to the service lifecycle throughout the organization’s supply chain;
  • Consistency in monitoring Service Management System services and operations;
  • Continual improvement, planning, designing, and transitioning to increase operations and effectiveness of Service Management Systems;
  • Continued training for service management team;
  • Ability to conform to and pass assessments and requirements.

i-Link Solutions and ISO Certification

The ISO 20000-1:2018 is an information technology standardization that relates to Service Management Systems (SMS). The standard helps demonstrate the consistency with which our organization provides products and services. It also relates to customer satisfaction, while adhering to the specifications set forth by the regulatory body. This certification demonstrates i-Link Solution’s continual aim to improve in all areas of our business while becoming more agile in the services and products we are providing.

The Certificate was originally approved on July 7, 2021, and it expires on July 6, 2022. The certification remains valid until July 6, 2024. An annual survey will be completed for a new certificate to be issued for the organization each year.

ISO 20000-1:2018 marks an era of continuous improvement for our organization, as well as our commitment to providing excellence to all of our clients.

About i-Link Solutions

i-Link Solutions, Inc. is a leading enterprise software engineering firm that prioritizes providing accessible, innovative, and cost-effective IT solutions. With a steadfast commitment to excellence, i-Link Solutions specializes in delivering top-tier cybersecurity services to federal agencies, contributing to the nation’s cybersecurity resilience.

Our services are used by key players in many industries and governmental organizations. Our federal customers include the U.S. Department of Health and Human Services, Department of Homeland Security, U.S. Citizenship and Immigration Services, Federal Aviation Administration, General Services Administration, Department of Veterans Affairs, and New York State.

Headquartered in Herndon, Virginia and incorporated in 2002 as an SBA 8(a) Certified Small Minority Woman Owned Firm, i-Link Solutions is proud to be one of the fastest growing companies in America, as recognized by the Virginia Chamber of Commerce. For more information, visit www.ilinksolutions.com.

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Chocks Solaiappan

(703) 594-8616